Introducing discussions: A new way to engage with your customers

In today’s digital landscape, where consumers are savvier than ever, having access to reliable information about a product or service is crucial. Traditionally, this quest for knowledge led us to two primary resources: first party (ie. a brand website) or third party resources (ie. subReddits, Quora, etc…).

Reddit, often dubbed the 'homepage of the internet,' has been a hub for individuals to rally around shared interests, questions, and brand loyalties. The forum-like engagement on Reddit not only provides answers but often spawns a spectrum of user-generated content, showcasing real, unfiltered experiences with products and services.

Drawing inspiration from this authentic engagement, we are thrilled to unveil our latest feature - Discussions. This new addition to our membership portal is designed to foster a similar environment, where customers can initiate discussion threads, share experiences, and engage in ongoing dialogues directly within a brand-centric space.

Discussions is more than just a forum; it’s a tool that amplifies the voice of customers, allowing for a rich tapestry of interactions. The ripple effect of these discussions can extend far beyond just problem-solving. They can morph into vibrant ecosystems, significantly easing the workload on our sales and support teams, and fostering a stronger sense of community around our brand.

This feature was born out of a vision to seamlessly integrate the essence of open, user-driven discussions within our community, bridging the gap between brand and customer in a more engaging and meaningful way.

As we roll out Discussions, we are inviting you to dive in, ask questions, share your experiences, and help us create a thriving community where every voice matters. Together, we can redefine what community engagement looks like and continue to build a space that values every customer's input and experiences.

We're excited about the endless possibilities Discussions will unlock for our community, and we can’t wait to see the vibrant dialogues and relationships that will blossom within this new digital space.